Profitec Billing Services, Inc.: One-Stop-Shop Solution for all Billing services

Randy Minervino, V.P. Sales & Marketing, Profitec Billing Services, Inc.Randy Minervino, V.P. Sales & Marketing
The current telecom technology, either wired or wireless, allows people to be seamlessly connected no matter where they are in the world; as such, the number of telecom customers is unimaginably high. The management of all of telco clients’ data becomes nearly impossible as a result of the increase in customers. Especially, the management of payment records, billing, and discounts offered to customers based on their records and transaction is a huge hassle for telco businesses to oversee. Nevertheless, these organizations can rely on telecom billing software companies to provide them with advanced software tools that are capable of managing the data of innumerable customers. Recognizing this need for cost-effective billing services within the telco space, Profitec offers a comprehensive solution catering to both ends of the telecom invoicing services spectrum.

Profitec’s proficiency in addressing the aforementioned requirements can be traced backed to its inception in the early 1980s when the company specialized in processing telecom expense management (TEM) data for large corporations. Profitec has since provided support to a wide range of communication businesses, from the largest carriers to smaller start-ups. The company’s approach to assisting clients is reminiscent of its extensive growth and consistent delivery of service to its clients. It provides clients with an all-inclusive solution that requires no additional costs upon implementation, regardless of what carrier formats they have. Additionally, as an added benefit of conducting business, Profitec underwrites the development of the program to process data as well. “We will amortize the cost for clients over a long contract duration such that they do not have to pay for any other services,” states Randy Minervino, V.P. Sales and Marketing.

Profitec’s team, which includes a director of billing operations, a production analyst, and a trainer, participates in an initial demo, providing clients with insights into the current bill and tax mapping issues.
The company also offers client’s a pre-sale checklist that prioritizes different components of their billing operation in terms of the most critical task down to the least critical ones. It also offers unlimited no-cost help desk support to assist clients if a need arises. “We take a team approach, and then we all meet before and after each session to discuss where we are in the process and how we can move it forward. We clean up a lot of the client’s current environment by converting their data and conducting live training on their database,” states Randy.
  • We will amortize the cost for clients over a long contract duration such that they do not have to pay for any other services,” states Randy Minervino, V.P. Sales and Marketing.


The company’s comprehensive OmniBill solution is a front-end, client administration billing system that provides support for order entry, provisioning, customer service, revenue assurance, trouble management, financial reporting, and other critical areas. The system dispatches database content to Profitec’s host data processing service bureau, including moves, additions, and changes, as well as payments, adjustments, and credits, and other information that affects billing events. Following a client’s approval, the company’s team produces and mails printed invoices in-house, as well as performs expert billing production, taxation calculations, and quality control. Profitec also crafts multiple electronic billing formats and internet bill presentation data available to the EBPP. The OmniBill solution comprises services like OmniView, OmniFlow, and OmniAgent, which allows end-users to perform subsequent computations. OmniView allows clients to self-initiate services, view billing details, and create graphs, and charts, all the while allowing them to process information seamlessly. More importantly, they can check on trouble tickets, and at the same time, provide them with the resolution for issues by the platform. Omniflow lets a technician update the system with the results of their diagnostics from in OmniBill , which then assists in creating a real-time invoice upon resolving the issue. Finally, all the data moves into OmniAgent, where an agent can see their entire book of business, account attributes, and account revenue as it pertains to their commission.

This suite of solutions is very reasonably priced, reducing the barrier to entry for startups significantly; yet, the solution is infinitely scalable. “We have more than a dozen clients that record over 300 million transactions a month. When I first met those clients, some of them were still startups,” states Randy. Even with such a prolific track record of helping startups reach new heights with its comprehensive solution, Profitec is expanding its offerings to provide IoT billing services for non-telco spaces. “Over the next 18 months, we will be completing and rolling out a suite of medical billing tools that will expand the reach of our business,” concludes Randy.
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Top 10 Telecom Billing Solutions Companies - 2022
Profitec Billing Services, Inc.

Company
Profitec Billing Services, Inc.

Headquarters
Wallingford, Connecticut

Management
Randy Minervino, V.P. Sales & Marketing

Description
Since the early 1980s, the company has provided billing and related services to the resale industry as a privately held, family-owned business. Profitec has since provided support to a wide range of communication businesses, from the largest carriers to smaller start-ups. The company’s approach to assisting clients is reminiscent of its extensive growth and consistent delivery of service to its clients. It provides clients with an all-inclusive solution that requires no additional costs upon implementation, regardless of what carrier formats they have.