As an integrated telecom billing and OSS solution provider, Profitec caters to both ends of the telecom billing services spectrum—the service providers and the subscribers. The company's roots can be traced back to the early 80s when Profitec specialized in processing telecom expense management (TEM) data for large enterprises. Having worked closely within the telecom industry, the company has seen it evolve and diversify and has been uniquely positioned to build holistic billing solutions for telecom service providers. Today, Profitec brings to the table the OmniBill OSS, an all-round billing and subscriber management system for any telecom services provider, and ValuBill, the comprehensive TEM solution for enterprises. “Augmenting both these offerings, we have a call center that can address everything from billing inquiries and customer service, to payment posting and revenue assurance. This has turned out well during the pandemic where a lot of businesses had to close down and move to remote locations,” says Randal W Minervino, VP of Sales and Marketing, Profitec.

The OmniBill OSS forms the core offering within Profitec’s OmniSuite, a powerful combination of web based applications. Key modules within the OmniSuite include OmniView for bill presentment and payment, OmniSignup for streamlined web-based end-user signups, OmniAgent, the sales order entry reporting system, and OmniCare, which facilitates web-based customer care. One of OmniBill’s key differentiators is its ability to provide on-demand billing. This means that a services provider needn't wait until the end of any billing cycle to bill for services like installation or troubleshooting. Profitec understands that a significant portion of the revenue for modern telecom service providers comes in a non-recurring fashion via equipment sales, installation, or activation. Whether it is about managing order entry and customers, rates and products, sales channels, inventory, workflows, and trouble-ticketing, or even telecom-related taxes, OmniBill delivers it all. “I hear from many customers that when the billing and commission calculation is right, they get zero blowback from the agents which increases the agent's fidelity to the business and their retention rate,” prides Minervino.

Profitec’s ValuBill, adds to their capability by presenting enterprises with a centralized view of their telecom spend, providing an integrated invoice, asset, and usage management and business analytics tools that provide professionals with rapid access to concise, actionable data at every level of the organization.